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Privacy Policy
Introduction
At DPB Carpentry, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
Information We Collect
We may collect and process the following information:
Name
Billing and delivery address
Email address
Phone number
Payment information
Order details
Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
Process and deliver orders
Communicate regarding your order
Respond to enquiries
Improve our website and services
Meet legal and accounting obligations
Payment Information
Payments are processed securely through third-party payment providers. We do not store your full payment card details.
Sharing Your Information
We only share your information where necessary, including:
Delivery couriers
Payment providers
Website hosting or ecommerce platforms
Legal or regulatory authorities where required
We do not sell or rent your personal information to third parties.
Cookies
Our website may use cookies and analytics tools to improve user experience and monitor website performance.
You can control or disable cookies through your browser settings.
Data Storage & Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.
Your Rights
Under UK data protection law, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to certain uses of your data
To exercise these rights, please contact us using the details below.
Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
DPB Carpentry
07535540571
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
14-Day Cooling-Off Period
Customers have the right to cancel eligible orders within 14 days of receiving their item, in accordance with UK consumer law.
To cancel an order, please contact us within 14 days of delivery at [Your Email Address].
Items must be returned unused, in their original condition, and securely packaged.
Customers are responsible for the cost of returning items under the 14-day cooling-off period. We recommend using a tracked and insured delivery service, as returned items remain the customer’s responsibility until safely received by us.
Please note that custom-made, personalised, or made-to-order tables are non-refundable once production has begun and are exempt from the 14-day cooling-off period.
Copyright © 2021 DPB Carpentry - All Rights Reserved.